Issues with Purchasing or Activation

Payment and Purchase Issues

A. Payment Declined

If your payment is declined, there could be several reasons, such as incorrect payment details, bank security measures, or insufficient funds. Please double check your entered details and ensure the transaction was authorized. Try an alternative payment method if available.

B. Purchase Confirmation Not Received

If you’ve made a payment but haven’t received an email confirmation with more details:

  • Check your spam/junk folder.
  • Please wait up to 15 minutes, as there may be a delay in sending the email.

Your account details will be sent by Freemius, our trusted licensing & payments provider.

Activation Issues

A. Invalid License Key

If you receive an “Invalid License Key” error, please:

  • Double-check that you’ve copied the entire key without any extra spaces.
  • Check your internet connection. We’ll need to verify the license with our servers.
  • Make sure your license has not reached the activations limit. A license for 1 site can only be activated on 1 site, with the exception of localhost, development and staging environments — those will not count toward your total.
  • Ensure your website does not block connections to our server. We need to verify the license with the servers.
  • If the above didn’t help, please try to temporarily disable the caching layer (Memcached / Redis) or security plugins/layers (ModSecurity) on your site, just for the license activation. Don’t forget to enable them again.

Contact Us

If you’ve tried these solutions and are still experiencing issues, please contact us here and provide us with the relevant information:

  • Your email address or order number
  • Your license key
  • Your WordPress version
  • Your LinkCentral plugin version
  • Any errors or error messages you might experience

Please provide as much detail as possible about the issue. Most issues can be resolved quickly with the right information. Our support team responds as soon as possible. We’re committed to ensuring you have a smooth experience with LinkCentral Premium and are here to help if you encounter any obstacles along the way.

How do I find my WordPress and LinkCentral version?
WordPress: Go to Tools -> Site Health -> Info -> WordPress
LinkCentral & LinkCentral Premium: Go to Tools -> Site Health -> Info -> Active / Inactive plugins

Refund Request

Are you unsatisfied with your LinkCentral Premium purchase and wish to request a refund? We’re sorry to hear that. Please review our refund policy on the product page and contact our support team with your order details and reason for the refund. Allow up to 5 business days for the refund to be processed.

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